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WE'RE HERE TO HELP

Talk to a real person about your shipment.

Questions about a package, a quote, or how to set up your business with us — we're a phone call or email away.

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+1 775 372 0506

Email

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info@goneshipping.com

Live chat

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Customer support team

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Office
1100 Seagate Ave Suite 117
Neptune Beach, FL 32266
Hours
Phone & chat: 24/7
Office: Mon–Fri 8am–6pm EST
Visit our office

Find us in Neptune Beach, FL

Our headquarters in northeast Florida — the hub of our operations.

Our office building

Gone Shipping HQ

1100 Seagate Ave, Suite 117
Neptune Beach, FL 32266
United States

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FAQ

Frequently asked questions

Quick answers to common questions. Don't see yours? Drop us a message above.

How do I track my package? +

Use the tracking number from your shipping confirmation email. Enter it on our tracking page for live updates and a route map.

What if my package is damaged? +

Our network detects damage automatically and starts a replacement on the same day — no call needed. You'll receive an email with the new tracking number.

How do I get a quote for business shipping? +

Use the contact form above and select "New shipment / quote" as the subject. Our sales team will reach out within one business day with custom pricing.

Do you ship internationally? +

Yes — we deliver to 220+ countries with door-to-door coverage and full customs handling. See our International page for details.

Can I schedule a pickup? +

Yes. Once you have an account, you can schedule a pickup from the dashboard. For one-off pickups, contact our team and we'll arrange it.

Ready to ship with confidence?

Get a quote, schedule a pickup, or talk to our team about a tailored shipping plan.

Get a Quote → Talk to Sales